Travel Wizard is an intelligent CRM system concept, aiming to help high-end travel agencies, which curate personalized travel options, to offer something truly bespoke and relevant, and be able to adapt this offering when necessary as the traveller moves through their cycle. Travel Wizard is a side project in which I demonstrate similar skills as in one of the protected projects at work.
Delivering an end-to-end luxury experience for a traveller.
Building the most personalized customer journey from the moment a traveller gets in their taxi to the airport until they arrive back at their front door from their journey home. Being able to understand what luxury means for a traveller at a certain moment in time - be it an early check-in to their room to sleep immediately after a disastrous journey, or having their favourite meal automatically served just after they enter their hotel room if the airline was unable to cater for their dietary requirements.
Automated Workflow. For example, tasks are assigned automatically to keep agents always focused on the cases that require more considered attention. If our algorithm is not sure what to do, it throws a task at the agent.
↑ Luxury travellers’ end-to-end journey
Travel Wizard provides clear visual structure and comprehensible data presentation. It has 3 layers: a role-based global navigation, a contextual menu and a workspace. There are 4 different types of information which are color coded: Message/Communication, Action, Identity/Find and Sales/Finance.
↑ 3 layers: a role-based global navigation at the bottom, a contextual menu in the middle and a workspace on the top.
Streamlined Essential Tasks
Travel Wizard attemps to make it faster and easier to visualize important data like how far you are from your monthly sales goals and your most important tasks to help you get there in the homepage.
Also, in order to pursue hyper personalization, a unified customer profile is key. After automated data consolidation, Travel Wizard can reveal key consumer insights by analysing the data coming with the initial inquiry such as the purpose of visit, destination and the context info such as the weather. To do that, Privacy Terms will be a written file to be signed by the customer.
- A role-based global navigation bar, instead of a traditional tabbed interface
- A search bar upfront with recently reviewed customers
- Customized widgets: eg. the task list which is sorted by priority
- A contextual menu - Leads
- A leads list, showing prospective leads
- Sales prediction about how to engage
- A workspace
- Customer profile with key insights